To cancel your order, simply send us a message with your request to cancel and include your order number if possible. Once we have received your request, we will process your cancellation. You will receive a confirmation from Color Wow Customer Servi
Unfortunately, once an order is placed, you cannot modify the items in the order. If you need to make changes, your order will need to be cancelled, and you will need to place a new order with the intended items. If you wish to proceed with the cance
If you receive a damaged or defective item, please contact customer service immediately. We will promptly ship a replacement for the damaged or defective item. Please let us know the problem, and if possible, provide photos of the damaged items to ex
We apologize for any inconvenience caused by receiving incorrect items. If you received incorrect products, the correct ones will be sent to you immediately. Please keep any incorrect item as a gift, and feel free to either try it or pass it along to
If your order appears to be lost in transit, as indicated by the lack of updates on the tracking, our Customer Service team will take prompt action to resolve the issue. We typically offer the option to ship a replacement order or provide a full refu