Color Wow Support
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Color Wow

If you receive a damaged or defective item, please contact customer service immediately. We will promptly ship a replacement for the damaged or defective item.Please let us know the problem, and if possible, provide photos of the damaged items to expedite the process.We apologize for any inconvenience this may cause and appreciate your understanding.

If you receive a damaged or defective item, please contact customer service immediately. We will promptly ship a replacement for the damaged or defective item. Please let us know the problem, and if possible, provide photos of the damaged items to ex

What should I do if my product arrived damaged or defective?

Order Issues

What are the different delivery options?

How do I know if my order was successfully placed?

How can I track my order?

I haven’t received my order, what should I do?

What should I do if my order status indicates delivered but I haven't received my package?

How do I update my shipping address after placing an order?

Can I have my order shipped to multiple addresses?

Do you deliver to military bases?

Shipping & Delivery

How do I return a product for a refund?

Returns & Refunds

How can I cancel my order?

Can I add, remove or change items in my order after it has been placed?

What should I do if I received the wrong item in my order?

What happens if my order is lost in transit?

Does Color Wow offer samples or trials of their products?

Is there an auto-delivery or subscription service for orders?

Is there a coupon or discount code available for Color Wow products?

How do I unsubscribe from Color Wow emails/texts?

Other

How to use the Color Wow Root Cover Up?

How does Root Cover Up work?

How long does Color Wow Root Cover Up last?

How often should you touch up your roots?

Root Cover Up

What does a root lifter do?

Is a root lifter the same as a mousse?

How to use Color Wow Raise The Root?

Is Raise the Root a styling product or a hairspray?

Can I continue to use Color Control Toning Foam in combination with Raise the Root to manage flyaways?

Does Raise the Root have heat protection?

Raise The Root

How to use COLOR WOW DREAM COAT®?

Can you use COLOR WOW DREAM COAT® on dry hair?

Can you use COLOR WOW DREAM COAT® with other products?

Can you use COLOR WOW DREAM COAT® every wash?

Can you use COLOR WOW DREAM COAT® on curly hair?

What does COLOR WOW DREAM COAT® do?

Is COLOR WOW DREAM COAT® good for fine hair?

Is COLOR WOW DREAM COAT® safe/healthy for your hair?

How does COLOR WOW DREAM COAT® feel on the hair?

If it's waterproof, how do I get it out of my hair?

Is COLOR WOW DREAM COAT® a heat protectant?

Is COLOR WOW DREAM COAT® a leave-in conditioner?

Do I have to blow dry my hair when using COLOR WOW DREAM COAT®?

Can you use COLOR WOW DREAM COAT® if you've had a keratin treatment in your hair?

Is COLOR WOW DREAM COAT® sulfate-free?

Where can I buy COLOR WOW DREAM COAT®?

Dream Coat Supernatural

How to use Dream Coat for Curly Hair (10 ASV) ?

Is Dream Coat for Curly Hair cruelty-free?

Is Dream Coat for Curly Hair vegan?

Can you use Dream Coat for Curly Hair on extensions?

What is the difference between Dream Coat for Curly Hair and Dream Coat Supernatural Spray?

What type of curls is Dream Coat Curly for?

Dream Coat for Curly Hair

How to use Color Wow Dream Filter (10 ASV)?

How often should you use Color Wow Dream Filter? (10 ASV)

How does Color Wow Dream Filter work? (10 ASV)

Is Dream Filter cruelty-free?

Is Dream Filter vegan?

Can I use Dream Filter on extensions?

Can I use Dream Filter as a replacement to toning shampoo?

Does Dream Filter work on uncolored hair?

Dream Filter

How to use Color Wow Xtra Large volumizer?

Can I use Color Wow Xtra Large on dry hair?

Does volumizer make hair thicker?

What is the difference between Xtra Large Volumizer and the Carb Cocktail?

Does Xtra Large have heat protection?

Xtra Large Bombshell Volumizer

How to use Color Wow One Minute Transformation (40 ASV) ?

Is One Minute Transformation cruelty-free?

Is One Minute Transformation vegan?

Can I use One Minute Transformation on extensions?

Can I use One Minute Transformation with Dream Coat?

Can OMT be used on all hair types?

One Minute Transformation

How to use Color Wow Pop & Lock (20 ASV) ?

What’s the difference between serum and oil for hair? (10 ASV)

Is Pop & Lock cruelty-free?

Is Pop & Lock vegan?

Can I use Pop & Lock on extensions?

Can Pop & Lock be used on damp hair?

Can I use Pop & Lock with Dream Coat?

Can Pop & Lock be used on curly hair?

Pop & Lock

How to use Color Wow Style on Steroids (<10 ASV) ?

Is texture spray the same as hair spray? (50 ASV)

Is texture spray the same as dry shampoo? (40 ASV)

Is Style on Steroids cruelty-free?

Is Style on Steroids vegan?

Does Style on Steroids contain fragrance?

Can you use Style on Steroids on extensions?

How much heat protection does Style on Steroids offer?

Style on Steroids

Can I use Carb Cocktail if I don't blow dry my hair?

Which products can I use Carb Cocktail with?

What's the difference between Carb-Infused Cocktail and Xtra Large Bombshell Volumizer?

Can I use Carb Cocktail every day?

Can I use more than one Dream Cocktail at once?

Does this help hair growth?

Dream Cocktail Carb-Infused

How to use Color Wow Kale Cocktail (10 ASV) ?

Can Kale Cocktail be used if you don’t blow dry your hair?

Which products can I use Kale Cocktail with?

Can I use Kale Cocktail on extensions?

How long does Kale Cocktail stay in your hair?

Should I apply Kale Cocktail after every wash?

Dream Cocktail Kale-Infused

How to use Color Wow hair spray (10 ASV)

Is it suitable for non-coloured hair?

Is this silicone-free?

What does it smell like?

What temperature is the heat protection effective to?

Will it leave a residue?

Is this suitable for all hair types?

Cult Favorite

What is blowout spray? (20 ASV)

Can I use it with Dream Coat? And if so, before or after?

Will this help with drying time for diffusing my curls?

Up to what temperature does this protect hair from hot tools?

How much faster does it speed up the blow-dry?

Can this be used with other styling products, like Xtra Large and Raise The Root?

Speed Dry Spray

What is shine spray? (10 ASV)

Can this be used as a heat protectant before using heat tools?

I have fine hair, will it make my hair flat?

Does this have silicone in it?

Does this offer UV protection?

Extra Mist-ical Shine Spray

How to use Money Masque?

Do you have to use a conditioner before using Money Masque?

Is Money Masque cruelty-free and vegan?

Is Money Masque sulfate-free?

Is Money Masque a heat protectant?

How much of Money Masque should you use?

Can you use Money Masque on extensions?

Can you use Money Masque in conjunction with other products?

What does Money Masque smell like?

Money Masque

How to use Dream Cocktail Coconut-Infused ?

What does Dream Cocktail Coconut-Infused do?

Can you leave your hair to air dry after applying this product?

Can you use a straightener to activate this product?

Should you use this product every time you wash and condition your hair?

Can you use two Dream Cocktails at once?

How long does this product last in your hair?

Is Dream Cocktail Coconut-Infused cruelty-free and vegan?

Is Dream Cocktail Coconut-Infused sulfate-free?

Is Dream Cocktail Coconut-Infused a heat protectant?

How much of this product should you use?

Can you use Dream Cocktail Coconut-Infused on extensions?

Can you use this product in conjunction with other products?

What does Dream Cocktail Coconut-Infused smell like?

Dream Cocktail Coconut-Infused

How to use Color Security Conditioner?

Can you use Color Security Shampoo & Conditioner on normal, non color-treated hair?

Is Color Security Conditioner cruelty-free and vegan?

Is Color Security Conditioner sulfate-free?

Is Color Security Conditioner a heat protectant?

Can you use Color Security Conditioner on extensions?

What does Color Security Conditioner smell like?

Color Security Conditioner

How to use Color Control Purple Toning + Styling Foam ?

Can you apply Color Control Purple Toning + Styling Foam to dry hair?

How often should you apply this product?

Can you use this product on naturally gray hair?

How is this product different from a purple shampoo?

Is Color Control Purple Toning + Styling Foam cruelty-free and vegan?

Is Color Control Purple Toning + Styling Foam sulfate-free?

Is Color Control Purple Toning + Styling Foam a heat protectant?

Can you use Color Control Purple Toning + Styling Foam on extensions?

What does Color Control Purple Toning + Styling Foam smell like?

Color Control Purple Toning & Styling Foam

How to use Curl Wow Snag-Free ?

Can this be used on all curl types?

Is Snag-Free cruelty-free and vegan?

Is Snag-Free sulfate-free?

Is Snag-Free a heat protectant?

Can you use Snag-Free on extensions?

What does Snag-Free smell like?

Snag-Free

How to use Curl Wow Hooked?

How does this product differ from the regular Color Security Shampoo?

Is Hooked cruelty-free and vegan?

Is Hooked sulfate-free?

Is Hooked a heat protectant?

Can you use Hooked on extensions?

What does Hooked smell like?

Hooked

How to use Curl Wow Shook ?

Is this product suitable for fine, curly hair?

Is Shook cruelty-free and vegan?

Is Shook sulfate-free?

Shook

Product FAQ's

What should I do if my product arrived damaged or defective?Updated 8 months ago