What should I do if my order status indicates delivered but I haven't received my package?Updated 6 months ago

If your order status is marked as delivered but you haven't received the package, here are some steps you can take:

• Wait until the end of the following day as carriers may sometimes scan packages as delivered in advance.
• Check all possible locations at your residence where the package might have been placed, including with neighbors or in an alternate mailbox.
• Confirm your shipping address is correct to ensure the package wasn’t delivered to an incorrect location.

If the package still hasn't arrived, please email Customer Service at [email protected] confirming your shipping address.  A replacement order will be shipped to you as soon as possible.